Privacy Policy
1. Introduction
Welcome to OnTimePick.com . We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
By accessing and using our site or availing of our services, you consent to the data practices described in this policy.
2. Information We Collect
We collect information that is necessary to provide our courier and cargo services effectively. This includes:
• Personal Information: Details needed for your consignments, including pickup/delivery, name, weight, dimensions, and any special handling instructions.
• Payment Information: We collect payment details for processing transactions. Please note that we never store full card payment gateways, and we use secure encryption to protect your information during the transaction.
• Tracking Data: Information about your shipment's location and status, tracking scans along the delivery route.
• Usage Data: We collect data automatically when you use our website, such as your IP address, browser type, operating system, and pages visited, to improve user experience and site analytics.
3. How We Use Your Information
We use the collected information for the following purposes:
• To provide and manage your shipments, including pickup, packing, and delivery.
• To process shipping details, invoices, and tracking information.
• To communicate with you about your shipment (including delivery updates and customer support).
• To improve our website services and customer experience.
• To process payments and refunds.
• To comply with legal obligations.
4. Sharing of Information
We do not sell, rent, or trade your personal information to third parties. We may share your data with trusted partners in the following scenarios:
• Service Providers: We'll only work with vendors, agents, and subcontractors who perform services on our behalf, such as payment processing, data storage, and delivery services.
• Legal Requirements: If required by law or in the event of legal disputes or audits, or the rights of others.
• Business Transfers: In the case of a merger or acquisition, your information may be part of the transferred assets.
5. Data Security
We implement a variety of security measures, including encryption and secure servers, to safeguard the safety of your personal information. However, no method of internet transmission or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. We will notify you if a known security breach occurs that affects your account.
6. Limitation of Liability
We shall not be held liable for any loss, damage, or unauthorized disclosure of your personal information resulting from circumstances beyond our reasonable control. This includes, but is not limited to, acts of god (earthquakes, floods, fire), force majeure (war, strikes, civil commotions), and other events as outlined in our Terms of Service.
7. Data Retention
If you need to update your shipping or contact address, please inform us promptly via the delivery platform or other digital channels. Addresses changes are allowed to redirect prior to shipment, but once the shipment is dispatched, we cannot guarantee address changes will be processed in time to avoid delivery issues. Any additional costs incurred from such changes will be borne by you.
8. Your Rights
You have the right to access, correct, or delete the personal information we hold about you. You also have the option to opt out of direct marketing communications or request a copy of your data in a portable format (Data Portability). To exercise these rights, please contact us using the details provided below.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date. Continued use of the website means you accept the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Ontimepick India
Lakhimpur, India
Email: cs@ontimepick.com
Phone: 011-69262017
